We want you to be excited about your new purchase. If you need to return an item, we are here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from ChalkGear.com
You have 30 calendar days from date you received your order. If your unit has been used or opened, a restocking fee of 20% will apply. ChalkGear does not cover shipping costs for returns. Please ensure that the item you’re returning is repackaged with all the cords, accessories and documentation that were included when you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Once our team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to: 4-176 Algoma Street South, Thunder Bay, ON, P7B 3B9, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.